FAQ

Frequently Asked Questions

Q: What time is check-in guaranteed?

A: Guaranteed check in time is 01:00 pm.

Q: if we arrive earlier, can we get into the room before check-in time?

A: Of course, if the room is ready. If the room isn’t ready you can leave your bags in our storage area

Q: What time is check out?

A: Check out time is 10am.

Q: May we leave our bags with you on our departure date and come back later to pick them up?

A: Yes, of course. We will give different key to you for our storage room. You may also use the bathroom down the hallway. PLEASE remember to leave the key at the reception desk when you depart.

Q: How long is the reception desk service covered during the day?

A: We are a B&B and so we don’t have a 24-hour reception desk. We usually cover the desk from 7.30am to 8pm, if we have guests coming and know their arrival time.

Q: If we check out earlier in the morning, say before 7.30am, will someone be at the reception desk?

A: Please let us know, the day before, what time you are departing the following day. That way we can check you out and even arrange a taxi for the next morning.  However if you are leaving before 7.30am you can leave your keys in the room. We do ask you to respect the rest of the guests by departing quietly.

Q: Do we need to book a taxi in advance?

A: in the city of Rome it is not possible to book a taxi the day before, but we will call the company when it is needed and they usually arrive in 5 minutes. You may also use the telephone at the reception desk for this purpose.

Q: Do you organize transfers from/to the airport?

A: Yes we do. Transfer Service Page

We will need all of your flight details to complete the arrangements.

Q: Do you organize transfer to/from the port of Civitavecchia?

A: Yes we do. Transfer Service Page

Q: How does tipping work in Italy?

A: We do suggest leaving tips only when they are deserved by particularly good service. You can leave approx 3-5 % of the bill.

Q: How much does bus transportation cost?

A: The one-way ticket for the bus, metro, or tram costs 1.50€. The ticket is valid for 100 minutes after it is printed. It must be purchased before boarding public transportation and it can be purchased in any tobacco shop, newspaper shop, or metro/bus/tram station.

Q: How much does a taxi cost from the main (Termini) railway station?

A: It costs between 12€/20€, bags included.

Q: How much does it cost a taxi from/to the city center?

A: it costs approx within 8€/15€.

Q: Is the room cleaned every day?

A: Yes, the cleaning service is in service after 9.30am and works until 1pm or more if necessary.

Q: How often do you change towels?

A: Towels are changed at every turnover of the room, and every other night for extended stays.

Q: Can we print our travel documents?

A: Yes, of course. Just send us an email with the attachment and you will find your documents at the reception desk.

Q: Is Internet included in the room rate?

A: Yes it is. The service is wireless and the password is available in the room.

Q: Do you have a laptop we can use at times during the stay?

A: Yes we have a laptop available that is shared by all of our guests.

Q: is there a laundry close by?

A: Yes, there is a laundry service just a 5-minute walk away.

Q: Are an Iron and ironing board provided?

A: Yes they are.

Q: Do you provide adaptors?

A: Yes we have some adaptors to lend during your stay if available!

Q: Do you provide converters?

A: No, we do not. If you use a curling iron or similar machines you will have to bring your own converter.  In most cases computers and mobile phones don’t need converters, only adaptors.

Q: is there an ATM nearby?

A: You can walk to a nearby ATM in just 3 minutes.

Q: Is there a supermarket close by?

A: You can walk to a grocery store just 1 minutes away.

Q: Are there good restaurants close by?

A: There are many restaurants close to our B&B’s. We will show them to you on a map of the area.

Q: is there a dress code at the restaurants suggested?

A: We do not usually recommend restaurants that have a dress code.

Q: is a bus station close by?

A: You can walk to a bus station in 2 minutes from our B&B.

Q: is a metro station close by?

A: The metro station is 300 meters away.

Q: How far is the central train station (Termini)?

A: it is 2,5 kilometers away; 15 minutes by taxi, approximately 20 minutes by metro.

Q: Do we need to buy train tickets in advance?

A: Normally you don’t. You can purchase tickets at the train station on the date of departure. It is easy to buy tickets at the train station, which has many automatic machines in English. You can use credit or debit cards to purchase tickets.

During high seasons you may want to purchase tickets in advance.

Q: When do we settle our room bill?

A: The bill must be paid at check-in time.

Q: Do you accept credit cards?

A: We do accept credit cards. We do, however, offer a discount for cash payments (please note that the discount in case of cash payment can be applied only for the reservations made directly with us and not for the reservations made through external channels like “Booking.com”, Expedia.com”, Hotels.com” etc.. .